Embeddings

Embeddings are a way to turn text (like documents, FAQs, emails) into numbers that represent meaning. This lets AI search your content by intent, not just keywords. Example: a customer asks ‘how do I change my booking’, and the system finds the right policy even if the wording is different. You do not need to obsess over embeddings day one. But they are useful when you want AI chat/search over your business knowledge.