Bottleneck

A bottleneck is the step in a workflow that slows everything down. It might be waiting for approvals, manual data entry, or one person who holds all the knowledge. Bottlenecks cause delays, lost leads, and stress. Automation can remove bottlenecks (auto-routing tasks, auto-filling forms) or expose them (dashboards showing where work piles up). Fixing bottlenecks is often the fastest way to save hours.